How and When We Collect Information
We may collect demographic or ‘personal’ information from you when you provide it to us. For example, if you purchase a product from us, we may collect your name, mailing address, telephone number, and/or email address. If you sign up to receive a newsletter, we will collect your email address. If you take advantage of special services offered by us, we may collect other personal information about you.
We DO NOT and NEVER WILL collect, store or distribute any financial information taken from you as part of the purchasing process, including but not limited to credit/debit card details, bank details, or any other payment method. Please visit our Payment Methods page for further information about security of your private financial data.
What We do with Your Information
We are committed to protecting your privacy. Under no circumstances whatsoever do we rent, trade or share your name, address or e-mail address or any other ‘personal’ information with any other company for their marketing purposes without your consent. We use your personal information for internal purposes such as processing and keeping you informed of your order. You may, from time to time, receive information from us about new features, new services and special offers we think you'll find valuable.
The personal information that you give us when you place an order is used to process and fulfill your order. We may also use your personal information for our own internal purposes, such as providing customer support or providing, maintaining, evaluating and improving our products and services.
We may partner with one or more credit/debit card processing companies, including PayPal, to assist us in processing your payment. However, those companies do not retain, share, store, or use personally identifiable information for any secondary purposes.
We may disclose the personal and non-personal information of our customers to any successor-in-interest of ours, such as a company that acquires our business. We may need to disclose your personal information when required by law or when we have a good-faith belief that such action is necessary to comply with a judicial proceeding, a court order or legal process.
Data Transfer & Storage
Your Choice to Opt-Out of Certain Communications
If you are no longer interested in receiving e-mail announcements and other marketing information from us, please contact us and advise us accordingly. Please include your complete name and e-mail address. Please note that you may still receive customer service related communications from us.
Link(s) to External Websites
Our Website and/or products may contain reference links to web sites operated by other companies and/or organisations. We are not and cannot be responsible for the privacy practices of any such external web sites. We encourage our customers and users of our website to be aware when they leave our site to read the privacy statements of such other websites. This privacy statement applies solely to information collected by our Website.
IP Address & 'Cookies'
We may collect "non-personal" information from you, such as your browser type, the URL of the previous web site you visited, your ISP, operating system, and your IP address. "Non-personal" information cannot be easily used to personally identify you. We may use your non-personal information to help diagnose problems with our server and to administer our Website. Your non-personal information may also be used to gather broad demographic information and to recognize customer traffic patterns and website usage. This information aids us in merchandising and in developing the design and layout of the website.
We may use a third-party service provider to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our Website, and your interaction with our products and services. They may also use information about your visits to this and other web sites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user.
How We Protect Your Information
The security of your personal information is very important to us. When you are ready to purchase, you will be taken to our payment processing provider - PayPal. When you enter sensitive information such as a credit or debit card number on PayPal's registration or order forms, they encrypt that information using secure socket layer technology (SSL). For purchases made online with credit or debit cards, PayPal may store your credit or debit card number in encrypted form for a very limited amount of time, and their employees do not have access to this information. PayPal do not store any PIN data or any 3-digit security codes.
We follow generally accepted industry standards to protect the personal information submitted to us from unauthorized access or disclosure, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We assume no liability for any disclosure of data due to errors in transmission, unauthorized or malicious third party access or other acts of third parties, or other acts or omissions.
Updating Your Personal Information
If your personal information changes, you may correct, update or remove personal information previously provided to us by contacting us.